Thank you for your email of 17/10 (1) ________ the damaged packaging on your last order.

 I am (2) _______ that this was due to a technical defect on the packaging machine, which was not detected by the Quality Control team.

The machine has now been (3) ________ and we are currently working on an action plan to prevent such an error in the future.

 I appreciate that you find this situation (4) _______ .

However, I would like to (5) ______ your attention to the fact that our quality record so far this year has been excellent, and I hope you will see this incident as just a one-off.

I do apologize once again for the inconvenience (6) ______- to your logistics team.